We make 10 promises to the clients who commission unique designs from us.
This is a brief summary and if you click on each Promise you will see what each entails, how we put them into practice and where our Guarantees fit.
PROMISE #1: (click for more info)
We will create a design you'll love within your budget. Getting the right thing at the right price is key to being happy with your decisions, a bespoke service makes this possible.
PROMISE #2: (click for more info)
We will make sure you get good value for money. We don't hold stock, and don't have the overheads of traditional jewellery shops. We also use the best craftsmen and women and are able to pass on these savings to our clients.
PROMISE #3: (click for more info)
Your ring will be ready in good time. When it is a surprise proposal or gift, timing is key. We have good systems and a good track record to deliver on time.
PROMISE #4: (click for more info)
Your ring will be made to the Highest Standards. We have the experience, the specialist contacts and the expertise, and our Workmanship Guarantee ensures the highest standards for your commission.
PROMISE #5: (click for more info)
We can, and will, source any type of stone you want to use (and some you won't even know about). There is no 'right' stone to use and there is a wonderland of gems of all colours, shapes and cuts for you to choose from.
PROMISE #6: (click for more info)
We are committed to the ethical and sustainable sourcing of materials. We follow the requirements of the Responsible Jewellery Council, and make sure we only use suppliers who also comply with those standards.
PROMISE #7: (click for more info)
If you want to supply your own gemstones, we will turn them into a beautiful piece of jewellery. We love recycling inherited heirlooms and making them into wearable jewellery you will love and perhaps the heirlooms of the future.
PROMISE #8: (click for more info)
We will keep you informed every step of the way. We have the systems and the commitment to client service to keep you informed of progress at every stage of the commission.
PROMISE #9: (click for more info)
She will Love it! Guaranteed. We do a lot of work with you to research her style so you don't have to worry that about getting your surprise gift wrong.
PROMISE #10: (click for more info)
Your ring will last a lifetime. That's what it is for, we offer regular maintenance to make sure it does.